How live chat works Essay Example | Topics and Well Written Essays - 500 words

How live chat works - Essay Example Since the modern trend of faster the better, the consumer are also looking for answers to their questions and looking for them fast. The rise of the Internet have amplified this impatience. Live chat provides an immediate response right where the consumers are, no picking up the phone, no waiting for an email.   In addition, live chat provides the two way interaction that ensures a consumer’s question has been answered properly and to the full degree ().   This type of speed and accuracy is driving customers back to live chat time and time again. This reports presents the attractive features in modern Live Chat based on service providers such as www.livechatinc.com and www.websitealive.com chat service providers(livechatinc, websitealive). Today’s Live Chat has gone beyond receiving a simple message and responding it with a another simple message. Anyone can add Live Chat to their website by just adding a simple coding segment to the existing script. Once the code is placed in a appropriate place in your website it provides an attractive chat invitation with a link. The client side chat window provides a user friendly interface where anyone can start interacting without any training. The client side window the agent information with chat session, conversation details such as Chat transcript, alerts and notifications, toolbar, and a typing indicator for both the agent and visitor to know when the other is typing the message. The agent window provides the interface for an agent at the company side to interact with the customer and provide solution for their needs. Apart from feature common to client side chat window the agent is given the option to interact with multiple clients with their details through tabs wh ere the agent can add a customer, transfer the customer to another agent, and create a conference or stop the chat. Apart from its primary function a range of other management feature are also provided. One of the exiting